Hemika Mangalsutra – The Eternal Glow of Gold

At Nithya, we are committed to delivering your order quickly and safely. As a new and growing business, we appreciate your support and understanding as we continue to improve our processes.

Order Processing Time

• All orders are processed and shipped within 1–2 business days after confirmation.
• You will receive a confirmation message with tracking details once your order has been shipped.

Estimated Delivery Time

• After dispatch, your order will typically arrive within 4–5 business days, depending on your location and the courier service.
• We partner with reliable delivery providers to ensure timely and secure delivery.

Delays & Customer Support

While we strive to ship every order on time, there may occasionally be unexpected delays due to high demand, courier issues, or other unforeseen circumstances.

🙏 We kindly ask for your patience and support as we are a newly launched business.If any delay occurs, rest assured that we are actively working to process your order for delivery as quickly as possible.

If you have any concerns about your order status, feel free to contact us at contact@nithya.co.in

Thank you for choosing Nithya. Your trust means everything to us!

At Nithya, customer satisfaction is our top priority. As a newly launched business, we are committed to building trust and providing a seamless shopping experience. To ensure transparency and fairness, we have outlined a clear and simple return policy below:

Return Eligibility

We accept returns only in the case of damaged or defective products, under the following conditions:

1. Unboxing Video RequiredThe customer must record a clear unboxing video of the parcel from the moment it is received and unopened.The video must show the entire unboxing process, including the packaging and the product being removed.
2. Product Verification on VideoAfter unboxing, the customer must clearly display the product (ornament) on screen in the video.Any visible damage or defect should be clearly shown in the same video.
3. Timeframe for Return RequestYou must report the issue and share the unboxing video with us within 24 hours of receiving the parcel.

Hassle-Free Refunds

If the product is found to be damaged or defective as shown in the video:

• We will accept the return without asking any questions.
• A full refund will be processed promptly after we receive and verify the return.

Why This Policy?

As a small and growing business, this policy helps us maintain transparency and ensure fairness for both our customers and our operations. The unboxing video protects both parties and ensures that any issues are handled smoothly and professionally.

We truly appreciate you’re understanding and support as we grow. Thank you for trusting us with your purchase!